Tickets

Build a panel with one or more ticket types (each with its own category, staff roles, and opening message), then publish it. Members click a button (or pick from a dropdown, if you have more than one type) to open a private channel.

Staff can Claim a ticket to mark themselves as handling it, and Close it — closing posts an HTML transcript to your configured log channel and DMs the opener before deleting the channel.

Tickets with no activity for the configured inactivity window auto-close on a 15-minute sweep, so nothing sits open forever.

The bot needs Manage Channels to create the ticket channel under the configured category — if it's missing, the member sees a clear error instead of a silent failure.